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Minor Adaptations

When we carry out adaptations to improve access, reduce the risk of a fall etc., we invite the client to complete a feedback form so that we can ensure we are providing a good service to the client as well as Northamptonshire County Council. Below is one month's feedback comments:

  • Thank you for your help and advice, I am very grateful.
  • Very pleased with the work done.
  • Very much obliged for the help provided by everyone.
  • Very polite, helpful and friendly manner. No mess! Work was of a professional standard.
  • All work done with due care and attention.
  • We were so pleased and satisfied with the happy, cheerful and professional way this job was done. Thank you all so much.
  • Work to very high standards, everywhere was left as he found it, very clean workman. Hand rails on staircase very handy.
  • Was a helpful, pleasant young man, every aspect of the job he completed was excellent and we were fully consulted at every stage. Thank you.
  • Very clear and concise in his explanation.
  • I found Care & Repair very efficient, every care was taken and I was satisfied with everything.
  • The care and service was first class. Respect and kindness were shown at all times to my mother. Nothing was too much trouble and the information provided was excellent.

Handyperson

These letters received from clients, also demonstrate the type of work carried out:

"I am writing to say thank you very much for the recent adaptations which were carried out for my parents. The arrangements which were made to assess and carry out the work at a time which was convenient for me to be in Northampton were first class. The sensitivity with which the situation was handled was superb .The work itself was carried out efficiently with hardly any mess, in fact we hardly knew he was there. Thanks once again.
My parents are delighted with the adaptations and though sceptical at first, now realise that they were needed. For my part, I am so pleased and relieved that their home environment is much safer for them.
I would highly recommend your services to other people and I am sure my parents will too."

"Thank you very much for building a shelf in our bin cupboard. Previously we were having to stoop down into the cupboard to lift the rubbish bags to get to the recycling boxes.
Since the problem is that I have chronic arthritis, particularly in my spine, I was in great pain having to stoop and lift. The shelf is at an ideal height for me and my wife. Thank you for your help and kindness."

"I would like to take this opportunity of thanking you for arranging the repair to my garage door and  for all the work done on my behalf.
Care & Repair were such a help to me and it was greatly appreciated. I shall have no hesitation in recommending your services."

"I would like to thank you for the work done. The young man who came to replace my fencing worked so hard. It was more complex than had been expected but he got on with the job. I am absolutely delighted with the finished result and am most grateful to you."                                                             

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Care & Repair (Northamptonshire) Ltd is fully accredited under the national Quality Mark for Home Improvement Agencies
We are an Industrial and Provident Society with charitable status. Charity number IP25783R